Items tagged with crisis communication
Blog Posts
Negative & Anonymous -- Why You Must Have A Good Social Media Policy
Apr 2, 2013
O, social media, why hast thou forsaken me? I only ask because it seems you’ve turned on me. I like and use Facebook, I tweet, and I blog. I read comments on news articles and have been moved to make my own comments from time to time o...
Carnival’s Ongoing Trouble: Crisis Comms vs. Crisis Management
Mar 15, 2013
It’s another tough week for Carnival Cruise Lines. One ship with 5,000 passengers is broken down at St. Maarten, and now a second is having engine problems and skipping a port call before heading back to Tampa. Carnival definitely has a PR c...
Carnival Cruise's PR Nightmare Or Controlled Crisis Communication?
Feb 16, 2013
So by now, the poor passengers and crew of the Carnival cruise ship, Triumph, have one of the worst travel experiences in their rear view mirror. The Triumph lost power Feb. 10 after a fire in the engine room and had to be towed back toward Mobile...
Crisis Communication Is Not Partisan Communication
Sep 14, 2012
When a crisis strikes – from a local bomb scare, to a natural disaster, to even, God forbid, a terrorist attack, the media, spokespeople, and elected leadership face common struggles: obtaining and analyzing emergent information from many s...
Don’t let explicit e-mails take YOU down
Jun 14, 2012
Transparency is a good thing for public organizations. Elected officials, the military, police and educators among others deserve heightened scrutiny in all that they do. They should be held to a higher standard. Often the public depends on the ne...